Refund & Cancellation Policy

Last updated: April 2026

I want every client to feel comfortable and supported from the moment they book. This policy outlines what to expect regarding cancellations, rescheduling, and refunds for all services offered by Julie Lorraine.

If you need to cancel or reschedule, please do so at least 24 hours before your scheduled session time. You can reschedule directly through the confirmation email Calendly sends you, or contact me at [email protected].

Cancellations made more than 24 hours in advance are eligible for a full refund or may be rescheduled at no additional cost.

Cancellations or no-shows with less than 24 hours notice are not eligible for a refund. I understand that emergencies happen — if you're experiencing an urgent situation, please reach out and I'll do my best to work with you.

If you cancel with more than 24 hours notice and prefer a refund over rescheduling, a full refund will be issued to your original payment method within 5-10 business days.

Once a session has been completed, refunds are not available. Animal communication and energy healing sessions involve significant time, energy, and preparation — including connecting with your animal before our scheduled time together. The value of the session is in the connection and the messages received, which cannot be "returned."

For multi-session packages (EFT 3-session package, Scalar Wave 3-session package), refunds may be issued for unused sessions within the package if requested before those sessions are scheduled. Once a session within a package has been completed, that individual session is non-refundable.

I understand that life happens. You are welcome to reschedule your session through Calendly or by contacting me directly. I simply ask for at least 24 hours notice so I can offer that time to someone else who may need it.

In the spirit of full transparency, I occasionally need to reschedule sessions on short notice due to a health condition. I never want to show up for you and your animal at less than 100%. If this happens, I will reach out personally and rebook you at the earliest available time at no additional cost. Your session will never be lost — only moved.

I will log in to Zoom or call you directly for our appointment at the scheduled time. If I cannot reach you or you are late, the session will still end at the originally scheduled time — additional time cannot be added past our designated slot. No-shows without prior communication are not eligible for a refund.

To request a refund or discuss a cancellation, please email me at  [email protected].